Verizon customers in Henry County have experienced a service outage since just after 3 p.m., and a member of the company's tech team told the Orion Gazette that Verizon has no estimate of the time service will be restored.
The Verizon represetantive said a switch failed in Rockford, with the failure affecting 93 cell towers in the state. Most of Illinois may be without Verizon service.
According to the tech team member, Verizon customers should check their phones periodically. When 1X appears on the screen, enter *228 and select Option 1 to re-connect to the nearest tower.