Patients give surgery department high marks
Hammond-Henry Hospital’s surgery department placed in the Top 1 percent in the nation in patient satisfaction last quarter.
Press Ganey, the nation’s largest patient satisfaction firm, issued the results.
Hammond-Henry Hospital was compared to 650 other hospitals and surgery centers in the country.
Hammond-Henry?Hospital chief executive officer Brad Solberg said he was pleased with the results.
“This comes during a period of record volumes, which shows our staff’s ability to focus on the needs and expectations of individual patients,” said Solberg.
In the past, Hammond-Henry Hospital’s surgery department has typically ranked in the Top 5 to 10 percent of all hospitals that participated in the survey process.
“Until now, the surgery team has never been able to reach into the Top 1 percent. The report says there is at least one other hospital with a better score,”?said Solberg. “We’re trying to run down the actual number of surgery departments with better scores, since this group will be aiming even higher.”
Renovations in the hospital’s surgery area were completed early this year. Changes included the addition of a third operation. That room includes wireless technology and imaging capabilities not found elsewhere in the area, said?Solberg.
“Our staff works hard to achieve these scores,” said Robin VanMeenen, surgical services manager for the hospital. “With our volumes and the addition of another room, coupled with our new endoscopy suite, they have done very well. I’m proud of them and of our doctors and anesthetists, too.”