Ameren warns of possible scam attempts

Staff Writer
Geneseo Republic

Ameren has received several reports of telephone scammers threatening to disconnect utility service if a payment isn’t made immediately.

Scam artists have placed calls to Springfield customers demanding a payment be made using a Green Dot MoneyPak or another pre-paid card.

There have also been reports of scammers mimicking voice recordings over the phone, door-to-door scams and suspicious emails.

Ameren offers these tips to avoid falling into these traps:

- Never give anyone who comes to your home, calls or sends an email personal info, including your credit card, debit card, Social Security, ATM, checking or saving account numbers.

- Ameren would never demand immediate payment via a pre-paid debit card. The utility offers several methods to pay your bill, but imposters generally provide only one option with the intent of theft. Remember, anyone who has the numbers on a pre-paid Visa card has access to the funds on the card.

- Ameren employees typically don’t come to your home without a scheduled appointment for reported outages or gas leak orders.

Never let anyone into your home claiming to be from the utility unless they show proper Ameren identification. The utility's employees are not allowed to take payments in the field.

- Ameren never sends emails that include attachments, unless you’ve contacted the utility to specifically request information. Never open attachments unless you’ve contacted Ameren for the information.

- If you suspect someone is impersonating an Ameren employee, end the conversation and immediately call Ameren Illinois at (800) 755-5000.

- If you believe an attempt has been made to defraud you, report the incident immediately to local law enforcement.